Roadside events are unexpected — and unwelcome! Your customer may feel frustrated, and anxious. That's why Allstate Roadside Services makes an added effort to provide service that's convenient, reliable and compassionate. Allstate Roadside Services gets your customers back on the road faster with a comprehensive network of outstanding service providers in many North American countries and territories.
Our insured service providers maintain consistently strong customer satisfaction levels. Trucks must display a company name and be equipped to meet your vehicle requirements. On-demand, just-in-time vehicle reference tools make our network truly ready for virtually every servicing need.
Using a crowdsourcing model and supporting technology, we have created a network of providers to perform services such as lockouts, fuel deliveries (gas at your cost), tire changes and jump-starts.
A mobile app so easy to use, it won both the CIO 100 Innovation Leadership Award and the InformationWeek Elite 100 Award in 2016. The Good Hands Rescue® app is just one of the ways that Allstate Roadside Services is leading the industry in roadside technology. We offer a stack of digital tools that make the roadside experience simple and friction-less.
Offer digital solutions to non-digital customers. We recognize that not all customers want to use an app. Some still prefer to speak to a live agent. Customers who do not have the mobile app still get digital roadside experience through Rescue Tracker.
A rescue gives the customer the option of receiving a SMS text message with a link. Clicking on the link opens a screen that delivers the same features and benefits of the mobile app: Prevent roadside events before they happen. With connected car technology, we're creating a future where roadside events can be detected before they occur.
Business leaders in every industry rely on our roadside assistance programs to drive customer loyalty for their brands. For over 55 years, we've served many well-known automobile manufacturers, commercial fleet managers, automobile rental agencies, among many other businesses in the U.S. and Canada.