ServiceMax’s field service management platform is purpose built for asset-centric industries, offering features, services, and integrations that help customers improve asset uptime with optimized in-person and remote service, boost technician productivity with the latest mobile tools, and deliver metrics for confident decision making.
Widely recognized as a Field Service Management industry leader, ServiceMax is often praised for our product innovation, customer success and unique market expertise. Since its inception, ServiceMax has delivered many industry firsts, especially in areas of mobility, IoT Connected Field Service and asset-centricity. Our Global Customer Transformation team is staffed with industry experts with decades of field service experience, whose job is to help customers improve their processes and realize a strong ROI from their FSM investments. ServiceMax has some of the highest retention rates in the industry with customers expanding to new regions after seeing the value of the solution.
Mobile Field Service
Your inhouse and third-party technicians are always on the go; don’t slow them down with old technology. With ServiceMax Go, our mobile app, technicians see an average 23% improvement in productivity—almost an entire extra day in their weekly schedules without additional overtime. Unlike other apps, ServiceMax Go not only provides information about any work order, location, routing, and asset to be serviced, but is highly configurable and extensible, enabling seamless access to IoT diagnostics, collaboration, asset database, checklists, knowledge base, parts search, and more.
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